Topserije is a UK fashion brand dedicated to stylish everyday apparel, featuring blouses, mini dresses, jeans and coats. We combine refined tailoring, premium fabrics and modern aesthetics to deliver fashionable outfits suitable for multiple daily occasions. To establish open and reliable after-sales rules for all customers, we have formulated this exclusive return policy covering every clothing item available in our store.
1. Valid Return & Exchange Period
All return and exchange requests need to be submitted within 30 calendar days after your parcel is marked delivered. We recommend customers thoroughly check garment size, colour, fabric texture and stitching quality immediately upon receiving orders. Any overdue applications lacking valid supporting evidence will not be processed by our customer service team.
2. Standards for Returnable Apparel
All returned blouses, mini dresses, jeans and coats must stay unworn, unwashed and kept in complete resalable condition. Items have to satisfy all the following requirements:
- Free of stains, cosmetic smudges, sweat residues and unwanted odours brought by personal wear.
- No fabric tearing, fading, stretching, loose threads or surface damage caused by improper use.
- Original brand tags, care labels and full packaging must remain intact and attached to the garments.
- Any self-tailoring, cutting, ironing or home washing will immediately disqualify your return request.
3. Non-Returnable Merchandise
Final sale clearance clothing, worn or laundered apparel, customer-modified garments, and items damaged due to inappropriate storage or personal negligence cannot be returned or exchanged under any situation.
4. Refund & Exchange Procedures
Once our warehouse receives your returned parcel, comprehensive product inspection will be completed within 1–2 working days. Approved refunds will be transferred back to your original payment method within 3–5 working days. You may apply for exchanges of sizes or styles for blouses, mini dresses, jeans and coats depending on current inventory, and all price differences will be settled accordingly.
5. Shipping & Administrative Charges
Customers shall undertake return shipping fees when returning items due to size mismatch or personal aesthetic dissatisfaction. A small administrative fee will be deducted from refunds to cover inspection and repackaging work. If defective, damaged or incorrect clothing is delivered because of our internal errors, topserije will take full responsibility for all return delivery costs.
6. Support for Defective Deliveries
If you receive faulty, damaged or mismatched apparel, please contact our support staff within 3 days after delivery. Clear photos of defective sections and the outer shipping package are required for verification. Our team will respond within 24 hours and offer solutions including product replacement, full refund or store credit.
7. Return Application Guidelines
- Send a return request email containing your order number and specific return reason to our official mailbox.
- Wait for our formal return approval and detailed shipping instructions.
- Package all garments carefully to avoid scratches, extrusion and damage during transit.
- Refunds or exchange arrangements will be activated once items pass warehouse inspection.
8. Contact Information & Business Hours
Email: topserije1@outlook.com
Phone: +44 (0) 195 438 7269
Address: 29 Park Road, Oxford OX4 1QY, United Kingdom
Business Hours
Monday to Friday: 9:30 - 17:00 GMT
Weekends & Public Holidays: Off Duty
topserije reserves the right to modify this return policy without prior notification. The newest version displayed on our official website applies to all new orders.
This Return Policy and all related sales agreements shall be governed by and construed in accordance with the laws of the United Kingdom.