Terms of Service

These Terms of Service create a legally binding contractual relationship between topserije (“we”, “us”, “our”) and all visitors, browsers and purchasing customers (“you”, “your”) accessing our official online fashion store. Our brand provides curated women’s apparel collection consisting of blouses, mini dresses, jeans and coats designed for daily styling, casual outings and seasonal wear. By navigating our website, adding items to your shopping cart and completing payment for orders, you acknowledge that you have carefully read, fully understood and voluntarily agreed to comply with all provisions laid out below. If you disagree with any part of this agreement, you are not permitted to continue accessing our website or purchasing our apparel.

We reserve the absolute right to revise, amend or supplement these terms of service at any moment to align with United Kingdom consumer trading rules, data protection standards and ongoing operational adjustments. All updated clauses will take immediate effect once published on our website. We will not send separate notifications to individual users, and it remains your responsibility to check for updates regularly. All blouses, mini dresses, jeans and coats sold via our platform are made for personal non-commercial wear only. Any unauthorised resale, mass reproduction, commercial wholesale and profit-driven redistribution of our garments without written permission from our brand is strictly forbidden.

Only customers aged eighteen (18) or older are qualified to independently place orders and complete payment transactions on our website. Any purchases placed by minors must receive full approval and ongoing supervision from their legal guardians, who shall bear all legal liabilities and financial risks arising from such transactions. While completing checkout, you confirm all personal data, contact numbers and delivery addresses you submit are genuine, complete and error-free. We will not take responsibility for undelivered parcels, lost shipments and extra logistics fees caused by inaccurate, incomplete or false customer information.

We take original product photos and create detailed item descriptions for all apparel ranges including blouses, mini dresses, jeans and coats. Minor visual inconsistencies naturally occur during mass garment production and should not be regarded as manufacturing defects. Such variations include slight colour differences under different lighting conditions, subtle fabric texture gaps and tiny stitching variations between production batches. These differences do not impair the appearance, comfort or service life of the clothing. All goods are available subject to live inventory status. We retain the right to remove discontinued styles, adjust available stock volumes and launch new seasonal apparel lines. In cases where an item becomes out of stock after successful customer payment, our support team will contact you promptly and arrange a full refund without any administrative deductions.

Your submitted online order represents your genuine purchasing intention. A formal sales contract becomes valid once we send an official order confirmation email to your registered email address. Secure encrypted payment systems are implemented to safeguard your funds and confidential transaction information. All garment prices and delivery charges are clearly displayed on the checkout page with full transparency, without hidden fees of any kind. We maintain the right to decline or cancel abnormal orders, including orders with unreachable delivery addresses, repeated duplicate orders, suspicious payment activity and orders affected by website system faults. All approved refunds for cancelled valid orders will be returned to your original payment method within 3 to 5 business days.

We offer nationwide delivery services covering all regions within the United Kingdom. Delivery costs are calculated based on each parcel’s weight and dimensions. We adopt differentiated packaging protection for different apparel types: lightweight blouses and mini dresses are packed using breathable anti-wrinkle packaging; jeans are neatly packed to avoid permanent creasing; thick coats are wrapped with shock-resistant layers to stop extrusion and shape deformation during transit. We are not liable for shipping delays or parcel damage caused by uncontrollable external events, including extreme weather conditions, courier service disruptions and temporary traffic restrictions. You need to inspect all items immediately after receiving parcels. If blouses, mini dresses, jeans or coats arrive damaged or defective, you must submit clear photographic evidence within 48 hours to commence official after-sales assessment.

We follow the UK statutory 14-day cooling-off return policy for all unused and intact apparel products. All returned blouses, mini dresses, jeans and coats must stay unwashed, unworn, free from stains, odours and artificial damage, together with original tags and complete packaging kept intact. Garments with obvious wear marks, washing damage or self-modification will be rejected for return applications. Clearance promotional goods are classified as final sale and cannot be returned or refunded. Customers are responsible for return delivery fees unless the items have verified factory defects or dispatch errors made by our warehouse team. After our warehouse finishes quality inspection and verification, qualified refunds will be processed within 7 business days.

Every garment is attached with dedicated care labels. You must follow washing and maintenance guidelines strictly to avoid fabric fading, shrinking, pilling and irreversible deformation. Damage to blouses, mini dresses, jeans and coats caused by improper cleaning, careless storage and rough handling will not be covered under our after-sales service. All topserije apparel meets UK commodity safety requirements. We provide replacement and full refund services for confirmed defective goods. To the maximum extent permitted by applicable law, we shall not be held accountable for any indirect losses and incidental inconveniences resulting from the use of our clothing.

All topserije trademarks, original design styles of blouses, mini dresses, jeans and coats, official product images and all website graphic and written content are protected by intellectual property legislation. Any unauthorised copying, editing, screenshotting and commercial exploitation of these resources is prohibited. We reserve the right to initiate legal actions against any confirmed infringement activity to defend our legitimate brand interests.

We fully comply with UK GDPR data protection regulations. All personal data collected at checkout is only utilised for order fulfilment, logistics arrangement and customer service communication. We will never sell, rent or share your private information with third-party organisations without your explicit written consent.

Our customer service team provides support during fixed working hours to handle product enquiries, order tracking, after-sales disputes and business collaboration discussions. We aim to send formal replies to all valid customer enquiries within 48 working hours.

Business Hours (GMT) Monday to Friday: 9:30 - 17:00 Weekends & Public Holidays: Off Duty

Email: topserije1@outlook.com